Frequently Asked Questions
How do I figure out my ring size?
Here are some tips when measuring your finger:
- Your ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to slide over your knuckle with some resistance.
- Your finger size can change a bit depending on the time of day, whether you've just done physical exercise, and how hot or cold your hands are. For best results 1. Measure at the end of the day and when your hands are warm. If your finger is too cold it'll shrink; too hot and it'll expand. 2. Measure your size a few times to ensure you’ve got the right size reading.
- When two sizes seem to fit, go with the larger one. If your knuckle is a lot larger than the base of your finger, you may need to go up a size. If you are purchasing a wide band or signet ring, you will be more comfortable moving up half a size.
Can you make my wedding ring?
Sure! Email me to book an appointment.
Can you keep a secret / make an engagement ring for my partner without them finding out ahead of time?
Almost certainly. One of the most important things we'll have to work out though is your beloved's ring size. The easiest way to do this would be to sneak one of their rings (that fits the correct finger!) and find out its size.
Email me to schedule an appointment: email@example.com
How long will it take to receive my order?
I make everything by hand in my Auckland workshop, and this takes time. You can generally expect your new piece to ship 2-4 weeks after ordering it online. For custom commissions I will advise individually.
Can I have something rushed?
Possibly - contact me to check before you make your purchase. I’m a one-woman-enterprise so I reach capacity pretty quickly! If I am able to rush your piece I will charge a fee to prioritise your order.
Which courier company do you use?
All parcels are couriered using NZ Post's tracked service - here's some more info on shipping.
Do you require signature on delivery?
Yes, please bear this in mind when providing a delivery address (home vs work).
Do you ship internationally?
Yes! If you live outside of NZ or Australia get in touch and I’ll work out your individual shipping rate.
Can I collect my item in person?
If you contact me at firstname.lastname@example.org we can schedule to meet locally in Kingsland.
How long do I have to cancel an order?
Until the end of the same day your order is placed. Once you place an order I start on production as soon as I can, and often this involves purchasing non-refundable materials to begin.
Can I return an item?
I ordered the wrong size ring, can you resize it?
Depending on whether it has any settings and what type of gems are set, probably, yes. This will incur a fee. Email me to make arrangements: email@example.com
Help! I broke my jewellery, what now?
Email me with details and I’ll see how I can help!
Can you recycle my heirloom jewellery into something new?
Sure! Let’s catch up and see what we can do with your jewels. Email me to schedule an appointment.
How does it work if I want to commission a custom piece of jewellery?
Every new project is different, and I can tailor the process to suit your needs. Generally you can expect to bring your ideas along to an initial appointment where we'll discuss what you want and make sure we're on the same page. We can talk about the look and feel of the piece in terms of style as well as materials - think gems and metals, sizes, colours and budget.
From there I'll source a gem (if that's part of your concept) and whip up a design for you to give feedback on.
Once we agree on a design I'll send you a quote and you'll lay down a 50% deposit. This helps me to purchase materials and get started on production. When the piece is complete I'll invoice you for the remaining 50% and you'll walk away with a shiny new thing!